Shipping Policy

Shipping Policy – Napcarparts.com

Effective Date: 01-01-2026

At NapCarParts, we are committed to providing reliable shipping and delivery support for our customers. Please review the following Shipping Policy carefully before placing an order.

1. Order Processing

Orders are processed during normal business hours:

Monday – Friday : 8am – 5pm
Weekend Closed

Processing times may vary depending on:

Product availability
Supplier confirmation
Order verification
Payment authorization

Orders are generally processed after payment confirmation unless otherwise agreed.

2. Shipping & Delivery

NapCarParts ships automotive parts to customers through third-party shipping carriers and logistics providers.

Estimated delivery times may vary depending on:

Product availability
Shipping destination
Carrier operations
Weather conditions
Supplier handling times

Delivery estimates are provided for general reference only and are not guaranteed.

3. Online Business Operations

NapCarParts operates as an online auto parts business. Orders are handled remotely through:

Phone support
Email support
WhatsApp communication

Local pickup services are currently not available.

4. Shipping Address Accuracy

Customers are responsible for providing accurate:

Shipping addresses
Contact information
Delivery details

NapCarParts is not responsible for delays or delivery issues caused by incorrect customer information.

5. Shipping Delays

Shipping delays may occur due to:

Carrier service interruptions
Weather conditions
Supplier stock issues
Customs processing
High shipping demand
External events beyond our control

NapCarParts is not liable for delays caused by third-party carriers or external circumstances.

6. Tracking Information

Tracking details may be provided when available through the shipping carrier or supplier.

Availability of tracking information may vary depending on the product type or shipping method.

7. Damaged or Lost Shipments

Customers should inspect packages upon delivery.

If a shipment arrives damaged or appears lost, customers should contact our support team as soon as possible with:

Order information
Photos of damaged packaging or products
Description of the issue

NapCarParts will assist customers in reviewing shipping-related concerns where applicable.

8. International & Remote Deliveries

Shipping availability may vary depending on customer location, carrier restrictions, and product availability.

Additional shipping charges, customs fees, import taxes, or local duties may apply for certain locations and remain the customer’s responsibility where applicable.

9. Fitment Assistance Before Shipping

To help reduce compatibility issues, customers are encouraged to contact our support team before ordering for:

Fitment verification
Compatibility assistance
Product recommendations

Our team provides expert support to help customers find the correct parts for their vehicles.

10. Contact Information

NapCarParts
7754 W Morris St
Indianapolis, IN 46231

Call Us:
+1 (463) 600-2102

WhatsApp Support:
+1 (916) 201-9691

Email Support:
thomas@napcarparts.com
david@napcarparts.com

Business Hours:
Monday – Friday : 8am – 5pm
Weekend Closed