Refund and Returns Policy

Refund & Return Policy – Napcarparts.com

Effective Date: 01-01-2026

At NapCarParts, customer satisfaction is important to us. Please review the following Refund & Return Policy carefully before placing an order.

1. Fitment Verification

Customers are encouraged to verify fitment details before placing an order. Our support team provides fitment assistance based on the vehicle information provided by customers.

To help avoid compatibility issues, customers may be asked to provide:

Vehicle make
Model
Year
Engine information
VIN number (if required)

Final fitment verification remains the customer’s responsibility before installation.

2. Return Eligibility

Customers may contact NapCarParts regarding returns or order concerns if:

Incorrect items were received
Products arrived damaged
Orders were incomplete
Approved return requests apply

Returned items must generally:

Be unused
Be in original condition
Include original packaging
Not be installed or modified

Return approval may require product inspection.

3. Non-Returnable Items

The following items may not qualify for return or refund eligibility:

Electrical components
Installed or used parts
Special-order products
Custom-order items
Clearance or final sale products
Products damaged after delivery

NapCarParts reserves the right to deny returns that do not meet return requirements.

4. Refund Processing

Approved refunds will be processed to the original payment method where applicable.

Refund processing times may vary depending on:

Payment provider
Bank processing times
Financial institution policies

Shipping charges, handling fees, or non-refundable service charges may not be eligible for refund unless otherwise required by law.

5. Damaged or Incorrect Orders

Customers should inspect all products upon delivery.

If an item arrives damaged or incorrect, customers should contact our support team as soon as possible with:

Order information
Product photos
Description of the issue

NapCarParts will review the issue and provide assistance where applicable.

6. Shipping Responsibility

Customers may be responsible for return shipping costs unless:

Incorrect items were shipped
The order qualifies under an approved return exception

Shipping costs are generally non-refundable.

7. No Installation Services

NapCarParts sells automotive parts only and does not provide installation services.

NapCarParts is not responsible for:

Labor expenses
Installation costs
Mechanical failures
Vehicle damage
Issues caused by improper installation or misuse

Professional installation is recommended where appropriate.

8. Order Cancellations

Orders may only be canceled before processing or shipment confirmation.

Once orders have been processed or shipped, cancellation requests may not be possible.

9. Online Business Operations

NapCarParts operates as an online auto parts business. Orders are handled remotely through phone, email, and WhatsApp support. Local pickup services are currently not available.

10. Contact Support

NapCarParts
7754 W Morris St
Indianapolis, IN 46231

Call Us:
+1 (463) 600-2102

WhatsApp Support:
+1 (916) 201-9691

Email Support:
thomas@napcarparts.com
david@napcarparts.com

Business Hours:
Monday – Friday : 8am – 5pm
Weekend Closed